Return Policy for Artistically.in

This Return Policy outlines the terms and conditions for returning artworks purchased from Artistically.in. It includes the eligibility criteria, return process, conditions, refund details, and customer support information to ensure a clear and straightforward return experience for our customers.

1. Introduction

At Artistically.in, we strive to ensure that every customer is completely satisfied with their purchase. We understand that buying art online can be a unique experience, and we aim to make the process as smooth and risk-free as possible. This Return Policy outlines the terms and conditions for returning artworks purchased from our platform.

2. Eligibility for Returns

Artworks purchased from Artistically.in can be returned under the following conditions:

1. Damaged Artwork: If the artwork arrives damaged or defective.
2. Incorrect Artwork: If you receive the wrong artwork that differs from your order.
3. Condition: The artwork must be in its original condition and packaging.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Notify us of your return request within 14 days of receiving the artwork. You can reach our customer support team via email at returns@artistically.in or by calling [Phone Number].
2. Provide Information: Include your order number, a description of the issue, and photographs of the artwork (if damaged).
3. Receive Authorization: Our team will review your request and provide you with a return authorization and instructions on how to return the artwork.
4. Return Shipping: Pack the artwork securely in its original packaging. You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect artwork).

4. Return Conditions

• Original Condition: The artwork must be returned in its original condition, without any alterations or damages caused by the customer.
• Packaging: Use the original packaging to ensure the artwork is protected during transit.
• Documentation: Include all original documents and certificates that came with the artwork.

5. Refunds

Once we receive and inspect the returned artwork, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed.

6. Non-Returnable Items

The following items are not eligible for return:

1. Commissioned Artworks: Custom or commissioned pieces created specifically for you.
2. Gift Cards: Gift cards or vouchers are non-refundable.
3. Final Sale Items: Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

7. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an artwork, you will need to return the original item for a refund and place a new order for the desired artwork.

8. Customer Support

If you have any questions or need assistance with your return, please contact our customer support team:

• Email: support@artistically.in
• Phone: +91 9902373286
• Hours: Mon-Sat (9:00 AM - 6:00 PM IST)

9. Changes to the Return Policy

Artistically.in reserves the right to modify or update this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

10. Conclusion

Your satisfaction is our priority, and we are committed to providing a positive shopping experience. If you are not completely satisfied with your purchase, please follow the guidelines in this Return Policy to ensure a smooth and hassle-free return process. Thank you for choosing Artistically.in.